Do not tell me how to do my job

I hate it when customers tell me how to do my job. For example when I drop off food at a table I always ask "is there anything else that I can get for you?" The absolutely most obnoxious answer is, "not right now but keep an eye on my coke, I might need another one." I can't help but be offended while looking at their full glass of coke knowing that the moment it is 1/2 empty I would be there with a fresh one. I have to ask myself every time are other servers out there that horrid? Do they drop food and run? Do they disappear for the next hour bullshitting in the back, texting on their phones? Or is it me? Do I give off their air of incompetence? Does the way I carry myself scream bad a her job?

Food came out cold today to one of my tables. This is something that should never happen. World cup soccer was on and Mexico was playing. So my staff comprised of fully Mexican cooks were more interested in the game then cooking food. So the food from pasta came up 9 minutes before my food from the grill. That means my pasta sat in the window cooling down for 9 minutes. My expo who is paid to make sure that things like this do not happen dropped the ball. And I do not tend to taste the food before it goes out to make sure it is hot enough. Sure enough the guy flags me down to tell me his pasta is cold, as he should. I apologized and said that I would get that fixed right away for him. He responds with attitude, "and make sure it is hot this time." No, actually I was going to take it in the back and stick it in the fridge to cool it down. If you said the food was cold of course me saying "I will fix it" could no way possibly mean that I will make it hotter.

I wonder if people understand that most of the time it is the server's call if the food is comped off the bill. Managers do not want to comp food. Especially if it has to be remade. As you could imagine it hurts the bottom line to make a dish twice and not make any money off of it. However if they fear that the customer will not return they will make sure it is taken care of. If the server does not wish for the customer to return then the food will not be comped.

This once again goes back to having manners when you speak to your server. Rarely are you ever in danger of someone spitting in your food, but we are in control of a lot more then that.

Last week I had a full bar. 9 tables total. Two of which sat down at the same time. I, as most servers, will treat that as one table. Take their drink orders at the same time, then the also the food orders. One table ordered an appetizer, and the other did not. And I did as any server would do, ring in the app, put in the other tables order then ring in the table with the apps order and delay it by 3 minutes. The food came out exactly as it should. The app was dropped off then the table next to it's food. The woman with the app flagged down my food runner. "excuse me, we ordered our food first! where is it?" I could see my food runner take a step back, I placed my hand on her shoulder excusing her to go back to do her job
"is there a problem here?"
"yes, we ordered our food before them and their food came out first."
"yes that is true, but you ordered an appetizer, so I delayed your food so you would have a chance to start eating it before your meal."
she then threw her hands up in the air and screamed at me, "do not ever do that!!!!"

Fuck you lady. I wanted to spit in her face. First off do not tell me how to do my job, because I am doing it right. It is not my fault that you came into a crowded restaurant in a hurry. And it id definitely not my fault you cannot communicate. If you want all of your food at once fucking tell me! I will be more then happy to bring it out all at once, but do not yell at my food runner who is poring sweat trying to get all of the food out, and never yell at me.

I told her that I would get her food out to her as soon as possible and since she was in such a hurry I would print off her check now so she could leave right after she finished her meal. 45 minutes later she is flagging me down ready to pay, when her check has been sitting there the whole time.

I wonder still why people feel this need to tell me how to do my job. Is it a power struggle? A pissing contest? If they think they are better then me why are they here? What do they have to prove? I do not get to talk back. I do not get to say fuck you like I want to. Do they get off on that? Can they read the words on my face and take pleasure in my self restraint? Or are they baiting me, looking for a fight. They just need that little extra drama to make their day special.